Privacy Policy

1. Introduction

Savshka Communication ("we," "us," or "our") operates [Website URL] and provides CPaaS (Communications Platform as a Service) solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

By accessing our platform, you consent to the practices described herein.

2. Information We Collect

A. Data You Provide:

• Account Information: Name, email, phone number, company details.
• Payment Details: Billing address, transaction history.
• Communications: Emails, chat logs, customer support queries.

B. Data Collected Automatically:

• Usage Data: IP address, device type, browser, timestamps.
• Cookies & Tracking: Session cookies, analytics tools (Google Analytics).
• API/Integration Data: Call/SMS logs, metadata.

3. How We Use Your Data

• ✅ Deliver CPaaS services (SMS, voice, email APIs).
• ✅ Improve platform performance and security.
• ✅ Respond to inquiries and troubleshoot issues.
• ✅ Send transactional emails (notifications, invoices).
• ✅ Comply with legal obligations (fraud prevention, subpoenas).

We never sell your data to third parties.

4. Data Sharing & Disclosure

• Subprocessors: Cloud providers (AWS, Azure), SMS carriers.
• Legal Authorities: When required by law.
• Business Transfers: Mergers/acquisitions (under NDA).

All third parties are vetted for GDPR/CCPA compliance.

5. International Data Transfers

As a global CPaaS provider, data may be transferred outside your country. We use:

• Standard Contractual Clauses (SCCs).
• EU-US Privacy Shield Framework (where applicable).

6. Data Security

• 🔒 Encryption: TLS/SSL for data in transit.
• 🛡️ Access Controls: Role-based permissions.
• 🔍 Audits: Regular penetration testing.

Report security concerns to: security@email.com

7. Your Rights

Depending on your location, you may:

• Access/Delete your data.
• Opt-out of marketing emails.
• Port data (request a copy).
• Withdraw Consent (contact DPO).

Submit requests to: privacy@email.com. We respond within 30 days.

8. Retention Period

• Active Users: Until account deletion.
• Inactive Users: 3 years (unless legally required longer).
• Call/SMS Logs: 12 months (for billing disputes).

9. Children’s Privacy

Our services are not for users under 16. We do not knowingly collect their data.

10. Policy Updates

We may revise this policy. Changes will be:

• Posted on this page.
• Notified via email (for material updates).